FREQUENTLY ASKED QUESTIONS
We hope this page will answer any questions you may have.
If your question isn’t covered below, please contact us here
When are we Open
Monday – Sunday (09.00-17.00)
We close on the 24th of December.
'Choose & Cut' - How does it work?
- Choose your tree
- Once you’ve chosen your tree, please wave over a member of staff
- Please specify if you are booking it in or taking it today
- They will give you the details of your tree and your tag number, please write these down as you will need them at the till
- Make your way back to the barn to pay/ collect your tree
Can I pay by card?
Yes! We accept cash or card (all major providers, including AMEX).
Are there facilities on the farm?
There will be temporary loos, but please plan accordingly. These facilities are not suitable for disabled access or baby changing.
Will there be food on site?
Yes on the 23rd, 24th & 30th November and 1st, 7th, 8th, 14th & 15th December
Do we deliver?
Yes, we do offer delivery within a 20 mile radius of our Farm.
Deliveries are available Monday to Thursday.
Do we have pot grown/ trees with roots?
Yes we will have stock of pot grown trees (with root balls). We only stock up at the start of the season, so come early to secure the best of the bunch.
Can we recycle trees after Christmas?
Yes, you can drop your tree back to the farm whenever suitable and we will chip the trees and reuse them on the farm.
Can you prebook trees?
Yes, you can visit on one of our OPEN DAYS in October to prebook your tree (see choose and cut above for how it works), or you can do this once we open for business in November.
Is there parking?
Yes, there is free on site parking.
Is this place wheelchair friendly?
The farm is all on the flat, so there are no steps, however please keep in mind it is a farm so wheelchairs may struggle (especially in the field).
How do we grow our Christmas Trees?
We buy premium plants from a reputable nursery. These have already been growing for 3-4 years depending on the variety. Usually this means 2 years as seedlings in controlled conditions then 2 years as transplants outside.
When we get them they are planted out by hand, either in the spring or autumn, to give them the best chance of getting their roots down and establishing themselves while the weather is mild.
Each tree needs regular care and attention during the year. This means mowing and strimming between the rows to keep the weeds down, spraying when necessary, fertilising to keep a good balance of nutrients in the soil and pruning to achieve the best shape.
When they are ready to sell we carefully harvest them, put them in a protective net and get them to our customers as quickly as possible.
How do I care for my tree?
You can do this by sawing off the bottom 2 cm from the base of the trunk. We can do this at the time of sale if required. This will remove any build-up of sap at the bottom, which can prevent water absorption.
Keep outside until required
If you do not need your tree in the house straight away keep it in a shaded spot outside and stand it in a bucket of water until the last possible moment.
Keep the Tree Cool
Keep your tree away from heat and draughts. For example, do not place it near a doorway, by a radiator or an open fire. Also use low-heat fairy lights and always turn the lights off at night.
Buy a good stand
Like any other plant it is vital your Christmas tree has a constant supply of water. It will need at least a litre per day in order to maintain it’s freshness & appearance over the festive period. Please see our stands section for details.
Why buy from a BCTGA Member?
All members are asked to comply with a code of practice so that British Christmas Trees are grown to the best environmental and sustainable standards. Members aim to grow quality Christmas trees that with the appropriate care, provide pleasure and enjoyment throughout the festive season.
